SGT Photography
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Terms and Conditions

Last updated: 16/12/2025

These Terms and Conditions apply to the use of https://sgtprints.shop and to any purchases made from SGT Prints (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Business name: SGT Prints

Website: https://sgtprints.shop

Contact email: shauni@sgtprints.shop

Location: Scotland, United Kingdom

2. Products

  • We sell photographic prints and related products.
  • Images and previews are for illustrative purposes only. Final prints may vary slightly due to printing methods, materials, and screen calibration.
  • Product descriptions and prices may be updated at any time.

3. Orders

  • By placing an order, you confirm that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order due to errors, availability, or suspected misuse.
  • Once an order is confirmed, it cannot be changed or cancelled unless otherwise stated.

4. Pricing and Payment

  • All prices are shown in GBP (£) unless stated otherwise.
  • Payment must be made in full at the time of purchase.
  • Payments are handled securely by third-party providers. We do not store payment card details.
  • We reserve the right to correct pricing errors.

5. Shipping and Delivery

  • Delivery times are estimates only and not guaranteed.
  • We are not responsible for delays caused by postal services, couriers, or circumstances beyond our control.
  • Risk passes to you once the order has been dispatched.

6. Returns and Refunds

  • Made-to-order or customised photographic prints are non-returnable unless faulty or damaged.
  • If your order arrives damaged or defective, you must notify us within 48 hours of delivery and provide photographic evidence.
  • Refunds or replacements will be issued in accordance with your statutory rights under UK consumer law.

7. Intellectual Property

  • All photographs, images, text, and designs on this website are the intellectual property of SGT Prints.
  • Purchasing a print does not transfer copyright or reproduction rights.
  • You may not copy, reproduce, distribute, or commercially exploit any content without written permission.

8. Website Use

You must not:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Copy or exploit website content for commercial use

We may restrict or terminate access for breaches of these Terms.

9. Limitation of Liability

  • To the maximum extent permitted by law, SGT Prints is not liable for indirect or consequential losses arising from use of the website or products.
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Scottish law.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will take effect once published on this page.

Return and Refund Policy

Returns and Refunds Policy

Last updated: 16/12/2025

This Returns and Refunds Policy applies to all purchases made from SGT Prints via https://sgtprints.shop.

1. Made-to-Order and Custom Prints

Most of our photographic prints are made to order.

  • Custom or personalised prints (including custom sizes, locations, or one-of-a-kind prints) are non-returnable and non-refundable, unless they are faulty or damaged.
  • This does not affect your statutory rights.

2. Faulty or Damaged Items

If your order arrives damaged or faulty:

  • You must contact us within 48 hours of delivery
  • Provide clear photographic evidence of:
     
    • The damage or fault
    • The packaging the item arrived in

Once reviewed, we will offer one of the following, in line with your legal rights:

  • A replacement
  • A repair (where applicable)
  • A refund

3. Incorrect Items

If you receive the wrong item:

  • Contact us within 48 hours of delivery
  • We will arrange a replacement or refund at no additional cost

4. Change of Mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

  • You have 14 days from receiving your order to cancel non-custom, standard prints
  • You must notify us in writing within this period

You are responsible for return postage costs. Returned items must be:

  • Unused
  • In their original condition
  • Returned in suitable protective packaging

Once received and inspected, a refund will be issued within 14 days.

5. Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

  • Custom or personalised prints
  • Made-to-order items
  • Items damaged due to misuse or improper handling

6. Refunds

  • Refunds are issued to the original payment method only
  • Original shipping costs are non-refundable unless the item is faulty or incorrect
  • Refund processing times depend on your payment provider

7. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: shauni@sgtprints.com

Order number: Required

Photos: Required for damaged or faulty items

Please do not return items without contacting us first.

8. Governing Law

This policy is governed by the laws of Scotland, and your statutory consumer rights remain unaffected.

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